News

PLAN POUR LA REPRISE DES SERVICES EN PERSONNE

Le plan de Hearing and Speech Nova Scotia pour la reprise des services dans nos cliniques a été approuvé et nous allons bientôt être en mesure de fournir certains services en personne dans nos centres à travers la province. Nous espérons pouvoir fixer des rendez-vous bientôt, mais il reste encore beaucoup de travail à faire, notamment pour recevoir et distribuer nos équipements de protection individuelle. Lorsque nous aurons confirmé la date d’ouverture de nos cliniques, nous l’afficherons ici sur notre site web. Si vous avez été adressé à nos services ou si vous êtes déjà l’un de nos patients, notre personnel vous contactera prochainement pour fixer un rendez-vous.

Nos services seront quelque peu modifiés en raison des nouveaux protocoles visant à assurer la sécurité des clients et du personnel dans le contexte de la COVID-19. Voici ce que nous faisons :

  • Dans la mesure du possible, les soins virtuels (télésanté) seront l’une des principales méthodes de prestation de services.
  • Il sera nécessaire de prendre rendez-vous pour les services en personne dans tous nos centres. Afin de protéger la sécurité de chacun, nous ne pouvons pas accepter les visites sans rendez-vous.
  • Nous vous appellerons avant votre rendez-vous pour nous assurer que vous êtes en bonne santé. Ne venez surtout pas à la clinique si vous ne vous sentez pas bien. Si vous présentez l’un des symptômes de la COVID-19 énumérés ici, restez chez vous et appelez le 811. Nous nous ferons un plaisir de vous donner un nouveau rendez-vous lorsque vous vous sentirez mieux.
  • Tous les clients et les membres de la famille ou les soignants qui les accompagnent sont priés de porter un masque. Les enfants en bas âge n’ont pas besoin de porter de masque. Pour la protection de tous, nous limitons les visites au client et à une personne accompagnante.
  • Lorsque vous vous présentez à votre rendez-vous, veuillez suivre toutes les consignes de sécurité indiquées sur les affiches placées dans chaque centre.
  • Compte tenu de la nature de nos services, lorsqu’il n’est pas possible de respecter la distanciation physique, nous disposons des équipements nécessaires pour assurer votre sécurité.
  • À court terme, les services pourraient être différents dans chaque centre.

L’obtention d’un rendez-vous peut prendre un peu plus de temps que d’habitude en raison des restrictions actuelles dues à la COVID-19. Sachez que nous faisons de notre mieux pour fournir des services à tous nos clients et nous vous remercions de votre patience.

Restez en sécurité!
Équipe de Hearing and Speech Nova Scotia

Affiché le 5 juin 2020

 

Plan for Resuming In-person Services

Hearing and Speech Nova Scotia’s plan for resuming services in our clinics has been approved and we are moving closer to being able to provide some in-person services at our sites across the province. We expect to be able to book appointments soon, but there is still a lot of work to be done, including receiving and distributing our supply of protective equipment. When we confirm an opening date for our clinics, we will post it here on our website. If you have been referred for services or are one of our current patients, our staff will be in contact with you soon to schedule an appointment.
 
Our services will look a little different as a result of new protocols to help ensure client and staff safety as a result of COVID-19. Here’s what we’re doing:
  • Wherever possible, virtual care (tele-health) will be one of the main methods of providing services.
  • Appointments will be required for all in-person services at all of our sites. In order to protect everyone’s safety, we are not able to take walk-ins.
  • We will call you ahead of your appointment to make sure you are feeling well. Please do not come to the clinic if you are not feeling well. If you have any COVID-19 symptoms listed here, stay home and call 811. We will be happy to rebook you when you are feeling better.
  • All clients and any family members or caregivers accompanying them are asked to wear masks. Small children are not expected to wear masks. For everyone's protection we are limiting visits to the client and one support person.
  • When you arrive for your appointment, please follow all of the safety instructions on the posters located at each site.
  • Given the nature of our services, when physical distancing is not possible we will have the necessary equipment to keep you safe.
  • Services may differ at each site in the short term.

It may take a little longer to get appointments due to the current COVID-19 restrictions. Please know we are doing our best to provide services to all of our clients and appreciate your patience.

Stay Safe!
Hearing and Speech Nova Scotia Team

Posted: June 5, 2020

 

Temporary Clinic Closures

Since the beginning of the COVID-19 outbreak, Hearing and Speech Nova Scotia (HSNS) has been watching the situation. We are following the advice of provincial and federal public health officials. The health and safety of our communities are our top priorities.

We are cancelling all out-patient appointments for now and temporarily closing all clinic locations across the province effective March 18 until further notice.

Our staff will be in touch with you if you have a scheduled appointment. Where possible, staff will continue to support you by phone.

We are committed to supporting services in alignment with our partners and will continue selected in-patient services at the hospitals.

Staff are checking phones, emails and referrals. Please contact your local office if you have questions: http://www.nshsc.nshealth.ca/?q=contact-us

Thank you for your understanding and patience.

Posted: March 18, 2020

 

Accredited with Commendation

We are proud to inform you that Nova Scotia Hearing and Speech Centres (NSHSC) has surpassed the requirements of the Qmentum Accreditation Canada program and has been awarded: Accredited with Commendation: November 2017 – 2021.  Accreditation is an internationally recognized evaluation system that NSHSC uses to make sure we continue to meet evolving care standards and provide the highest level of quality care possible.  The accreditation process included surveyors visiting NSHSC sites across N.S., reviewing evidence and speaking with staff, clients/patients and families, stakeholders, managers and board members to gain an understanding of NSHSC services and operations.  By having external surveyors assess our services and operations against national standards, we are able to focus our continuous quality improvement efforts in a way that complements similar efforts from our partners.

This award is a tremendous achievement for NSHSC and it would not have been possible without the unequivocal commitment of NSHSC Staff, Management, and our Board of Directors to achieving the highest standard of quality in NSHSC services and operations.

Congratulations, Everyone!

Posted: December 8, 2017  

Thank you to Accreditation Canada Surveyors

NSHSC would like to thank the Surveyors from Accreditation Canada for a very successful survey.  An incredible amount of work went into the preparation of this visit by staff, management, patients/clients, board members, community partners, and stakeholders.  The surveyors were highly complimentary of the Centres, recognizing the exceptional quality of care provided by NSHSC staff and board.  The full Accreditation Canada Report will be available on the NSHSC website as soon as it is available.

Posted: November 3, 2017 

NSHSC Participates in Accreditation Canada Survey

NSHSC is looking forward to participating in the Accredi­tation Canada Survey, scheduled for the week of October 30, 2017. The surveyors will be visiting six NSHSC sites across the province; conducting interviews with clients/families, stakeholders, board members and staff; and reviewing NSHSC procedures and documentation in order to evaluate NSHSC on over 475 standards related to quality health care. This is an important opportunity for NSHSC. The external reviewers from Accreditation Canada will provide feedback and resources representing best practices from other orga­nizations which will support ongoing improvement efforts by NSHSC to provide safe and quality hearing and speech-language pathology services to Nova Scotians.

 Posted: October 27, 2017