Mission, Vision, Values and Client Rights & Responsibilities

Our Mission

To improve the lives of Nova Scotians by delivering quality Audiology and Speech-Language Pathology Services

Our Vision

Every person deserves a voice. Every voice deserves to be heard.

Our Values

Client-centred
Leadership
Accessible
Supportive
Integrity
Collaborative

Client Rights & Responsibilities

Click here if you would like to print a copy of the Client Rights & Responsibilities

Your Rights

  • To be treated with respect and dignity
  • To consent to receive our services
  • To be informed about treatment options
  • To participate in decisions about your care
  • To have your language and culture respected
  • To receive private and confidential service
  • To have access to your NSHSC information
  • To express concerns about our services
  • To receive quality care and safe services

Your Responsibilities

  • To treat staff, volunteers, and other clients with respect
  • To give accurate and complete information
  • To ask questions and give feedback to staff
  • To participate in decision making about your care
  • To share responsibility for your own care
  • To treat materials, equipment, and facilities with care
  • To arrive on time; cancel if you cannot attend
  • To help keep everyone safe and healthy